Refund policy
Returns & Refunds
We want you to feel confident when shopping for Pokémon and One Piece TCG products with MAD CARDS.
30-Day Return Policy
You may request a return within 30 days after receiving your order. To be eligible for a return, the item must be in the same condition in which you received it, unused, unopened, and in its original packaging. Proof of purchase may be required.
Trading Card Products
Sealed trading card products must remain sealed and in their original condition to qualify for a standard return. Opened booster boxes, packs, collection boxes, or other sealed TCG products generally cannot be returned unless the item arrived damaged, defective, or incorrect.
Free Order Cancellation
You may request to cancel your order at no cancellation charge before it has shipped. Contact us as soon as possible. Once an order has shipped, it can no longer be cancelled and must instead follow our return process if eligible.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us promptly with your order information and photos of the issue so we can review the situation and provide an appropriate resolution.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to process and post the refund.